Refund policy
Refund & Return Policy
Last updated: July 28, 2026
At Auto Transmission Hub, we want you to feel confident in your purchase. Because automotive transmission parts vary in condition, compatibility, and application, please review the product description and compatibility information carefully before ordering. If you have questions about a part before purchasing, please contact us and we will be happy to help.
30-Day Returns
We accept returns of unused and uninstalled parts within 30 days of the date the order was shipped.
To be eligible for a return, the part must:
- Have not been used or installed by customer
- Be in the same condition as when it was shipped
- Include all original components, when applicable
- Not have been modified, disassembled, damaged, or altered after receipt
Customers are responsible for return shipping costs when returning a part because it was ordered incorrectly, is no longer needed, or for another reason unrelated to an error on our part.
Parts that have been installed, modified, disassembled, or otherwise used by the customer are not eligible for a standard return.
How to Request a Return
To request a return, please email stacey@autotransmissionhub.com within 30 days of the date your order was shipped.
Please include:
- Your order number
- The product you would like to return
- The reason for the return
- Photos of the part
We will review your request and respond within 5 business days and if eligible, with return instructions and a return authorization number (RMA).
Please do not ship a return before receiving return instructions from Auto Transmission Hub.
If a return is approved, the RMA number must be clearly written on the outside of the package.
Refunds
Once an approved return is received, we will inspect the part to confirm that it meets the return requirements above.
We aim to complete our inspection within 5 business days of receiving the returned item.
If the return is approved, your refund will generally be issued within 3 business days after the inspection is completed. Refunds are issued to the original payment method.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Used Parts
Parts identified with a “U” in the product number or product listing are used parts.
Used parts are inspected prior to sale and are sold in the condition described on the individual product listing. Used parts may have normal cosmetic wear or other signs of previous use.
Used parts are not covered by a standard warranty. Because used automotive parts can vary in condition and application, any concerns regarding a used part after purchase will be reviewed on a case-by-case basis.
If you believe a used part is defective, incorrect, or otherwise not as described, please contact us before taking further action so we can review the circumstances and work with you toward an appropriate resolution.
Auto Transmission Hub is not responsible for labor, installation, removal, reinstallation, towing, diagnostic costs, or other expenses associated with installing or removing a used part.
Remanufactured Parts
Parts identified as remanufactured are subject to the warranty or warranty period specifically stated on the applicable product listing.
Unless otherwise stated on the product listing, remanufactured parts carry a 90-day warranty.
Please contact us before returning a remanufactured part so that we can provide the appropriate instructions.
Damaged, Incorrect, or Defective Parts
If your order arrives damaged, you receive an incorrect part, or you believe a part is defective, please contact us as soon as possible at stacey@autotransmissionhub.com.
Please provide your order number and photographs of the part and packaging when applicable. We will review the circumstances with you and work with you on an appropriate resolution on a case-by-case basis.
Please retain the original packaging for any item that arrives damaged, as photographs or packaging may be needed to evaluate a shipping claim.
Do not return a damaged, incorrect, or potentially defective part without first contacting us for instructions.
Lost or Damaged Shipments
If your order is lost or arrives damaged during shipping, please contact us as soon as possible.
We will work with you to determine the appropriate next steps and assist with the carrier claim process when applicable.
For damaged shipments, please retain the original packaging and take photographs of both the packaging and the product.
Order Errors & Compatibility
Customers are responsible for confirming that a part is compatible with their vehicle or transmission before ordering.
If you are unsure whether a part is correct for your application, please contact us before placing your order. We are happy to help you verify compatibility whenever possible.
A part that has been ordered incorrectly and subsequently installed is not eligible for a standard return.
Auto Transmission Hub is owned and operated by Wit Parts LLC, a Wisconsin registered business.